With Sugar Daddy Germany stand Security, transparency and fast support of our community is our top priority. This policy explains how we receive, prioritise and respond to enquiries, complaints, reports and requests for advice. Our aim is to take every request seriously and process it within clearly defined deadlines.
Official contact channels
Use the right channel so that your request reaches the right team as quickly as possible.
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Contact form
For general enquiries, suggestions and feedback. You can find the form on our Contact page. We recommend this route for non-urgent matters.
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General support
support@sugardaddydeutschlands.de - For technical problems, account questions and general support. Our support team will process your request as quickly as possible.
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Abuse and reports
meldungen@sugardaddydeutschlands.de - For abuse reports, identity theft, serious offences and cooperation with judicial authorities. This channel is processed with the highest priority.
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Data protection
datenschutz@sugardaddydeutschlands.de - For all enquiries about your personal data: Information, rectification, erasure, objection and data portability in accordance with the GDPR.
Classification and response times (SLA)
We prioritise each case and work to meet the following target times. Depending on the complexity of the case, the deadlines may vary - we will inform you of the new timeframe in the event of delays.
| Priority | Examples | Confirmation of receipt | Initial measures | Expected solution* |
|---|---|---|---|---|
| 🔴 Urgent | Risk to minors or physical integrity, credible threats, active impersonation, doxxing, distribution of illegal content | 0-6 hours | 0-12 hours | 24-48 hours |
| 🟠 High | Fraud, serious harassment, blackmail, unlawful debits, data leaks | 24 hours | 24-48 hours | 3-5 days |
| 🟡 Medium | Profile messages, misleading content, account problems, technical faults | 48 hours | 2-3 days | 7 days |
| 🟢 Low | Suggestions, general enquiries, feedback | 72 hours | 3-5 days | 14 days |
* Deadlines are guidelines and may vary in particularly complex cases. In any case, we will keep you up to date on the processing status.
Case handling process - this is how we proceed
Every reported case goes through a structured five-step process.
1️⃣
Reception and confirmation
We will confirm receipt of your message via the original channel and assign you a Case ID to. You can use this to enquire about the current status of your request at any time.
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Analysis and prioritisation
Our team reviews the evidence submitted - screenshots, profile IDs, links and descriptions - and prioritises the case accordingly.
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Take action
We take the necessary measures in accordance with our guidelines and terms of use: Warning, function restriction, account blocking, content removal or - in the case of serious offences Forwarding to the competent authorities.
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Tracking
We will keep you informed of relevant updates throughout the entire process. You will receive regular status reports until the case is fully completed.
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Conclusion and feedback
Once the case has been finalised, we will communicate the decision and, if necessary Safety recommendations, to avoid similar situations in the future.
Moderation and criteria
Our moderation is based on a multi-level system that combines automated detection with human review. In this way, we ensure that measures are fair, proportionate and transparent.
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Automated systems
Our anti-spam and fraud detection system works around the clock. It automatically identifies suspicious activities, fake profiles and inappropriate content and forwards them for manual review.
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Manual check
Every automatically recognised message is checked manually by our moderation team. We do not make decisions solely on the basis of algorithms - the human factor is decisive in every measure.
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Zero tolerance directive
We tolerate no bullying, no identity theft, no fraud and no unauthorised disclosure of personal data. All decisions are based on our Privacy policy and Terms of use.
Objections to measures
If you do not agree with a moderation measure, you have the right to lodge an objection. We take every objection seriously and examine it carefully.
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Deadline: 20 days
You can within 20 days lodge an objection after the measure. Send your objection with your case ID and reasons to support@sugardaddydeutschlands.de.
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Independent audit
Your objection will be dealt with by a independent team which was not involved in the original decision. You will receive a written response with the reasons for the final decision.
Public interaction and transparency
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Community notes
If incidents affect many users, we publish Information in the help centre with specific recommendations and safety tips for the entire community.
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Transparency report
We regularly create a Transparency report with aggregated data on reports, response times and measures taken. All data is anonymised - personal information is never published.
Data protection during case processing
The protection of your personal data is also guaranteed during the processing of reports and complaints.
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Processing for a specific purpose
Reported data is exclusively for processing the respective case processed. The legal basis is the legitimate interest and/or a legal obligation in accordance with the GDPR.
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Storage: 2 years
Incident files are maximum 2 years unless another legal obligation requires longer storage. The data will be securely deleted after this period has expired.
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Your rights
You always have the right to Access, rectification, erasure, objection and data portability. Please contact datenschutz@sugardaddydeutschlands.de. Further details in our Privacy and cookie policy.
Cooperation with authorities
We work together with the relevant authorities to ensure the safety of our community - while always protecting the rights of our users.
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Legal requirements
We respond to valid legal requirements and cases with an immediate risk to the safety of people. Every official enquiry is documented and logged.
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Court order required
We answer No police enquiries without a court order. Police requests must be submitted with a valid court order and an identification number of the requesting officer.
Responsible disclosure of security vulnerabilities
If you discover a security vulnerability on our platform, we ask you to handle it responsibly. We appreciate any information that contributes to the security of our community.
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Do not exploit
Utilise the security gap and do not disseminate them publicly. Instead, send a detailed description with the steps for reproduction to support@sugardaddydeutschlands.de.
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Our reaction
We will confirm receipt of your message within 72 hours and give you within 7 days a status message. We can offer public recognition for confirmed security vulnerabilities.
Last revision: 21.08.2025. This policy may be updated to improve processes or implement legal changes. We keep a change log to ensure transparency.
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