Help centre and FAQ

Registration is very easy via the Create profile„ page“. Fill in the required fields and read the privacy policy. You will then receive a confirmation email to activate your account. If the email does not arrive, check your spam folder or contact us at info@sugardaddydeutschlands.de.

At the top of the platform you will find the „Log in“ button. Click on it and enter your username (or email address) together with your password. You can also register directly from here.

Click on „Forgot your password?“ on the login page. Then enter your e-mail address. You will then receive an e-mail with a link that you can use to set a new password. Alternatively, you can use the Password recovery page directly.

First check your spam or junk folder, as the activation email may end up there. If you can't find it there either, write to us at info@sugardaddydeutschlands.de and we will activate your account manually or resend the email.

Go to the „Settings“ tab in your profile. There you can delete your old e-mail address and enter a new one. You will then receive a confirmation message to the old address to confirm the change.

Click on the „Edit“ button in your profile. There you can customise all profile information, including your username.

Profiles are approved automatically. However, our security system checks email addresses and photos in the background to ensure that the details are correct and comply with our guidelines.

Sugar Daddy Germany uses a geolocalisation system. If your IP address is from outside the DACH region (Germany, Austria, Switzerland), access may be restricted. If you have lost your password and cannot recover it, write to us at info@sugardaddydeutschlands.de or use our Contact form.

Go to the „Settings“ tab in your profile and select „Delete profile“. If you only want to cancel your subscription (without deleting the account), you will also find this option under „Settings“ → „Subscription“.

When you create your profile, you will be asked to upload a profile photo. Please note: Profiles without a photo can be deleted. To change your profile photo, simply tap on your current photo and select „Change photo“. For additional photos, use the „Media“ tab where you can upload photos, videos and even music to your profile.

In some cases, the system rejects photos that are too large or have a format that is not supported. Supported formats are JPG, JPEG and PNG. To reduce the file size, you can use free online tools such as tinyjpg.com use. If the problem persists, please contact us via our Contact form.

The number of photos is unlimited - you can upload as many as you like.

Not allowed are: Group photos, photos with minors, photos with violent or explicit sexual content, non-consensual nudity and photos that promote hatred, harassment, racism or any form of discrimination. Photos that violate the privacy of other people are also prohibited.

If one of your photos has disappeared, it was probably removed by a moderator because it did not comply with the platform's guidelines. If you do not agree, write to us at info@sugardaddydeutschlands.de, and we will check the case.

No, posting links to other social networks is not permitted. Sugar Daddy Germany is a dating platform, and advertising for external social media profiles is not permitted due to previous cases of abuse.

At Sugar Daddy Germany, we do not automatically check profiles upon initial registration. However, we do carry out checks on suspicious or reported profiles. If a moderator discovers a potentially fake profile, they can ask you for verification. Verification is carried out via video call or a gesture photo (e.g. a selfie with a specific hand gesture).

The platform works via memberships that sugar daddies pay to be able to chat with sugar babies. There are three levels: Bronze (monthly), silver (quarterly) and Gold (annually). Sugar babies have a Free membership. You can find all the details in our Terms of use.

You cannot send or receive private messages without an active subscription. However, you can still browse profiles and edit your own profile.

You can pay by credit, debit or prepaid card. We accept Visa, Mastercard and Maestro. In addition Apple Pay, Google Pay and Link are available as payment methods.

We do not offer a direct PayPal payment option. However, you can use your PayPal debit card as a payment method.

Yes, we accept prepaid cards, provided they are issued by Visa, Mastercard or Maestro.

Go to the „Subscription“ tab in your profile and follow the instructions for cancellation. After confirmation, your account will remain active until the end of the current contract period. After that, you will no longer have access to private messages.

After your membership expires, you will lose access to the private messaging system. Your profile will remain active, but you will not be able to send or receive new messages. To use this function again, you must take out a new subscription.

If the requirements for a refund are met, the payment will be made to your bank account within approx. 10 working days. The complete Refund policy and contract terms can be found on the corresponding page.

In each profile you will find a button to send a message. Please note: As a Sugar Daddy, you need an active subscription to be able to send messages. The different Subscription types can be found on our page.

The green dot indicates that the user is currently online. You can start a chat immediately and receive a notification when there are new messages.

Open the chat with the user you want to block. You will find three dots (⋮) at the top right - click on them and select „Block“. This user will then no longer be able to send you messages.

Click on the three dots (⋮) in the chat - there you will find a list of your blocked members. Select the desired user and unblock them.

Tap on the three dots (⋮) next to the desired message and select „Delete“. This allows you to delete individual messages and photos. You also have the option of deleting an entire conversation.

In each profile there is a „Report“ button that you can use to report members if you think they are abusing the platform. Our moderation team checks every report.

Go to the „Notifications“ tab in your profile. There you can set which notifications you would like to receive by email and which not.

As sugar dating platforms are not available in popular app stores, our site works via the browser. To receive notifications, you must activate push notifications in your browser. You can find detailed instructions on how to do this in our Help Centre.

If you send many consecutive or repetitive messages, the security system will temporarily block your chat to prevent spam. Wait about an hour, then you can send messages again.

No. The sale of photos, the promotion of social media channels for the sale of content and the offering of erotic video calls for payment are expressly prohibited on the platform and will result in blocking.

No. Sugar Dating is based on personal, real relationships. Pure online relationships, virtual arrangements or similar offers are not intended or permitted on our platform.

Our automated system checks messages for certain terms in order to prevent requests for sexual services or similar. It may also be that another user has reported your profile. If you would like to know the exact reason, write to us via the Contact form or to info@sugardaddydeutschlands.de.