With SugarDaddyGermany we prioritise Security, transparency and fast support of our community.
This policy explains how we receive, prioritise and respond to enquiries, complaints, reports and consultations.
Official contact channels
- Contact form: /contacto
- General support / data protection: support@sugardaddydeutschlands.de
- Abuse/identity theft reports and co-operation with judicial authorities: meldungen@sugardaddydeutschlands.de
- Data protection: datenschutz@sugardaddydeutschlands.de
Classification and response times (SLA)
We prioritise each case initially and work to meet the following targets:
| Priority | Examples | Confirmation of receipt | Initial measures | Expected solution* |
|---|---|---|---|---|
| Urgent | Risk to minors or physical integrity, credible threats, active impersonation, doxxing, distribution of illegal content | 0-6 h | 0-12 h | 24-48 h |
| High | Fraud, serious harassment, blackmail, unlawful debits, data leaks | 24 h | 24-48 h | 3-5 days |
| Medium | Profile messages, misleading content, account problems | 48 h | 2-3 days | 7 days |
| Low | Suggestions, general enquiries | 72 h | 3-5 days | 14 days |
* Deadlines may vary depending on the complexity of the case. In the event of delays, we will inform you of the new time frame.
Case handling process
- Reception & confirmation: We confirm the receipt via the original channel with a case ID.
- Analysis & prioritisation: We validate evidence (screenshots, profile IDs, links).
- Measures (according to guidelines & terms of use): Warning, function restriction, blocking or blocking of the account, removal of content, forwarding to authorities.
- Tracking: We provide relevant updates until completion.
- Conclusion & feedback: We communicate the decision and any safety recommendations.
Moderation and criteria
- We combine Automated systems with manual checking.
- We tolerate No bullying, identity theft, fraud, unauthorised disclosure of data or any behaviour that could endanger the community.
- Decisions are based on our Website guidelines and the Terms of use.
Objections
If you do not agree with a measure, you can within 20 days lodge an objection.
An independent team will check your enquiry.
Public interaction and transparency
- We publish Information in the help centre, when incidents affect many users.
- We regularly create a Transparency report with aggregated data on reports, response times and measures (without personal data).
Data protection and personal data
- We process reported data exclusively for processing the case
(Legal basis: legitimate interest and/or legal obligation). - Rights to Access, rectification, erasure, objection and data portability: Write to datenschutz@sugardaddydeutschlands.de.
- Retention period for incident files: 2 years, unless there is another legal obligation.
- Further information can be found in our Privacy and cookie policy.
Cooperation with authorities
- We respond to Valid legal requirements and cases with immediate risk.
- We answer No police enquiries without a court order.
- We request the relevant documents and log every request for transparency.
- Police enquiries must be accompanied by Court order and one Identification number of the requesting official be submitted.
Responsible disclosure of security vulnerabilities
If you discover a security vulnerability:
- Do not exploit or disseminate publicly.
- Write to us at support@sugardaddydeutschlands.de with the steps for reproduction.
- We will confirm receipt within 72 hours and enter within 7 days a status message.
- We can offer public recognition when appropriate.
Updates to the directive
- Last revision: 21.08.2025
- This policy may be updated to improve processes or implement legal changes.
- We introduce Change log, to ensure transparency.